Careers

Job Description

Summary Description

Provide assistance to all sales associates of the sales department and service department as needed.

Essential Functions

• Wash and/or detail internal and external customers’ new and pre-owned motorcycles.
• Complete paperwork and move motorcycle to staging area.
• Operate fork lift to safely move motorcycles and shipping crates/skids to designated areas.
• Clean and maintain appearance of general facilities and grounds.
• Pick up and deliver customer motorcycles and dealer trade motorcycles as needed.

Customer Service

• Provide prompt, dependable, high quality customer service to internal and external customers.
• Greet customers immediately, in an inviting and friendly manner.
• Handle requests quickly and courteously.

The duties and responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks to ensure that the sales and service goals for the team are met and that the highest level of customer service is always provided.

Additional Responsibilities

• Be part of the team. Assist coworkers or customers of other departments, as needed.
• Maintain a clean and safe workplace. Notify proper person if attention is needed.

Accountabilities

• Motorcycles safely transported without damage and to the satisfaction of internal and external customers. Motorcycles thoroughly and professionally washed/detailed to the satisfaction of internal and external customers.
• Daily schedule managed to make the most effective use of dealership resources and vehicles.
• Excellent customer service confirmed through CSI scores, customer feedback, repeat business, and/or customer referrals.
• Positive and supportive work environment created through communication, mutual respect for all individuals and adherence to associate conduct guidelines.

Commitments

• Treat all associates and customers fairly, courteously, and with dignity.
• Focus on quality and productivity.
• Attend company-sponsored events to build customer relationships and promote the dealership.
• Clock in and out on time. Be prompt and available for flexible scheduling.
• Demonstrate professionalism at all times, including in dress and appearance.
• Accept direction, follow instructions and work well with others.
• Attend company staff meetings.

Qualifications & Job Requirements

• Valid driver’s license and motorcycle endorsement.
• Extensive driving experience
• Acceptable motor vehicle record.

Physical Demands

• Requires the use of both hands and the ability to operate a motor vehicle.
• Considerable walking, including up and down stairs.
• Climbing ladders up to 30 feet.
• Occasionally required to bend, stoop, crouch, reach, and lift 50 lbs. of material.
• Occasionally requires the ability to balance up to 900 lbs. and push up to 1,200 lbs.
• Color acuity to select correct wire or paint.
• Continual use of speech, vision, hearing, and manual dexterity.

Working Conditions

• Outside exposure during all types of weather.
• The noise level in the work environment is usually loud.
• Frequently works near moving mechanical parts.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

Toledo Harley-Davidson® is an equal opportunity employer.

Job Type: Full-time

Job Description

Motorcycle Sales Associate

Do you have a positive attitude, are you eager to learn, and do you have the drive for success?! If you answered yes, then we want to talk to YOU! Toledo Harley-Davidson, is seeking a Motorcycle Sales Associate.

We are in the business of selling fun and you can tell by stepping foot on our Sales floor. Our revolutionary sales process is all about creating a better motorcycle buying experience with employees who love what they do and who will contribute to the momentum of a fast and fun environment.

Major Responsibilities

• Come to work every day Ready to MAKE IT HAPPEN!
• Majority of the time greeting, talking to customers, developing relationships and selling product utilizing our feature/benefit selling methodology.
• Understand motorcycles by studying characteristics, capabilities, and features; comparing competitive models and other available options.
• Develop relationships and future buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at outside activities; responding to inquiries; recommending sales campaigns and promotions.
• Close sales by overcoming objections; asking for sales; negotiating price. Attain new and used unit sales quotas as agreed upon with the sales manager.
• Cultivate prospects by working the showroom floor, customer follow-up, participating in outside events.
• Daily prospecting by making phone calls, sending emails, completing logs to build a pipeline.
• Participate and network during HOG meetings, Bike nights, and other dealership sponsored events.
• Other duties as assigned.

Qualifications

• High energy, competitive and sales driven personality. No motorcycle sales experience is required we will train the Right Candidate.
• Ability to start a conversation with anyone. Ability to spend time making outbound calls.
• Ability and desire to provide exceptional customer experience with every customer every time.
• Must be a Motorcycle Rider and must be passionate about Harley-Davidson brand.
• Must hold a motorcycle endorsement or must be willing to get within 60 days of employment.

We inspire and fulfill dreams through Harley-Davidson motorcycling experiences and YOU CAN BE A PART OF IT!

Toledo Harley-Davidson offers a full benefits package including competitive base pay and performance driven commission with unlimited income potential, 401k retirement plan available, medical and dental insurance available, paid time off, and employee retail discount. Toledo Harley-Davidson is an Equal Opportunity Employer.

Job Type: Full-time

Summary Description

Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)Service Department Operations

· Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.

· Estimate costs and completion times at point of sale. Clearly communicate them to customer.

· Assign jobs to technicians based on skill level and current resource utilization.

· Review work-in-progress to ensure quality and timeliness.

· Occasionally assist technicians when they are having difficulty performing service work.

· Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.

· Perform cashier functions, as needed.

· Make estimates for internal and wreck repairs.

· Open & close all customer paid, warranty, and internal repair orders.

· Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.

· Become familiar and efficient with all phases of the computer system required for service and parts management

2)Customer Service

· Provide superior customer service to both internal and external customers

· Greet customers immediately, in a courteous and friendly manner.

· Handle telephone transactions quickly, and courteously.

· Promptly notify customers of any changes, delays, or additional work needed.

· Sell additional services by pointing out service specials or additional work needed.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

· Give special attention to repeat repairs to ensure the situation is corrected.

· Avoid making commitments which can not (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.

3)Other Duties

· As assigned

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

Qualifications & Job Requirements

· Superior communication and customer service skills.

· Ability to get along with a broad customer base.

· Knowledge and experience with servicing Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.

· Current, valid motorcycle license.

Physical Demands

· The noise level in the work environment is usually loud.

· Occasionally required to bend, stoop, crouch, reach, and handle tools.

· Occasionally requires the ability to lift ____ pounds of material.

· Occasionally requires the ability to balance and push a(n) ____ motorcycle.

Working Conditions

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or airborne other particles.

Toledo Harley-Davidson is an equal opportunity employer