Toledo Harley-Davidson®
7960 Central Ave, Toledo, OH 43617

(419)843-7892
Careers

Careers

JOB DESCRIPTION

Established Northwest Ohio Harley-Davidson® dealership is seeking a full time and part time Motorclothes Associates to be part of a growing Motorclothes department team. Candidates must have current or previous clothing sales experience with a high level of quality customer service.

Summary Description:

Set up and maintain an appealing retail environment and assist customers with their shopping and purchase of clothing and other Harley-Davidson riding gear.

Major Responsibilities

  • Provide a fun, full-service shopping experience to our customers
  • Meet and exceed sales goals and standards of performance
  • Educate our customers on current fashion trends and new Harley-Davidson styles
  • Assist with answering the phones ensuring courtesy and timely follow up
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
  • Maintain clean and current displays of merchandise that are appealing to customers.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
  • Make outbound phone calls inviting our customers to our events or promoting product.

Requirements

  • Passion for people and Harley-Davidson brand
  • Experience in merchandising and retail sales or demonstrated ability to learn sales process
  • Ability to work with customers; identify their needs and recommend products
  • Ability to engage anyone and build lasting relationships
  • Friendly, outgoing personality with a positive attitude; must understand fashion
  • Ability to stand on your feet

Compensation and Benefits:

We offer competitive base pay and performance driven incentive, employee retail discount.

Work Schedule:

  • Part-time or Full-time (2 positions available)
  • Schedule includes afternoons, nights and weekends

Job Types: Full-time, Part-time

Shop Helper/Service Porter

Department: Service Department

Supervisor: Service Manager


Summary Description

Provides assistance to all employees of the service department


Key Result Areas

Helping Service Personnel

Customer Service


Major Duties and Responsibilities

  1. Helping Service Personnel
    1. Ability to accept and follow directions
    2. Help Service Department employees to run an efficient and customer-oriented department.
    3. Wash Motorcycles.Ensure they are cleaner than when customer dropped them off.
    4. Assist Technicians with keeping the service department clean and organized.
    5. Assist with new motorcycle un-crating and set-up.
    6. Maintain and periodically check inventory of charged motorcycle batteries.
    7. Deliver service bikes as needed.
    8. Re-fill stock of oil, electrolyte materials, or other supplies, as needed.
    9. Assist technicians or other dealership personnel, when asked.
  2. Customer Service
    1. Greet external customers immediately, in a courteous and friendly manner.
    2. Handle requests quickly, and courteously.
  3. Other Duties
    1. As assigned


Supervisory Responsibilities

No Supervisory Responsibilities


Commitments

Follow directions

Ask questions when in doubt.


Qualifications & Job Requirements

Ability to accept and follow directions.

Demonstrated willingness to work flexible hours.


Physical Demands

The noise level in the work environment is usually loud.

Requires the use of both hands

Frequently requires to bend, stoop, crouch, reach, handle tools, and lift material.

Occasionally requires the ability to balance and push a motorcycle.


Working Conditions

Frequently works near moving mechanical parts.

Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

Occasionally, exposed to exhaust fumes or other airborne particles.



Job Data

Job   Title………………….

Service   Technician

Department……………...

Service   Department

Supervisor……………….

Service   Manager


Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor   vehicles as close to the allotted time schedule as possible with excellent  quality.


Key Result Areas

·Service Department Operations

·Customer Service


Major Duties and Responsibilities

1)

Service Department Operations


·Provide prompt, dependable, high quality, vehicle service to (internal & external)   customers.

·Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

·Maintain productivity (time spent working on billable jobs) as close to 100% as   possible.

·Accept work assignments from Service Writer/Manager.

·Request parts for the job as early as possible when needs become known. 

·Perform service, repair and customization work in accordance to factory specifications.

·Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer   satisfaction.

·Notify Service Writer/Manager of additional work needed or any delays in expected completion   as soon as they become known so that customer may be contacted and notified   of the delay. 

·After job is finished ensure proper completion and filing of paperwork. 

·Keep work areas as clean as possible and assist others with maintaining shop cleanliness. 

·Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. 

2)

Customer   Service


·Minimize come-backs and deal with them promptly and  satisfactorily when they do occur. 

·Keep customers’ vehicle cleaner that when it was dropped off. 

3)

Other Duties


·As assigned.


Supervisory Responsibilities

·No   Supervisory Responsibilities


Commitments

·Treat all employees and customers fairly, courteously, and with dignity.

·Model  superior customer service behavior for all interactions with customers and   employees.

·Be prompt and available for flexible scheduling.

·Maintain up to date technical qualification (PHD and others) by completing all   training programs assigned by the Service Manager.

·Focus on quality.


Qualifications & Job Requirements

·Completion of a factory authorized training program such as MMI Service School or equivalent work experience

·Current Motorcycle license. 

·Service Technicians need both basic and special tools to properly diagnose and service our products. List of tools will be provided during the interview process.


Physical Demands

·The noise level in the work environment is usually loud.

·Requires the use of both hands.

·Frequently required to bend, stoop,  crouch, reach, handle tools, and lift of material.

·Frequently requires the ability to balance and push a motorcycle. 


Working Conditions 

·Frequently works near moving mechanical parts.

·Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly   found in a motor vehicle service department.

·Occasionally, exposed to exhaust  fumes or other airborne particles.




Job Data

Job Title………………….Parts & Accessories Associate
Department……………...Parts & Accessories Department
Supervisor……………….Parts & Accessories Manager

Summary Description

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

Key Result Areas

•Service Department Support
•Customer Service
•Clean & Efficient Parts & Accessories Environment

Major Duties and Responsibilities

1)Service Department Support
•Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
•Take service technicians’ orders for parts and fill them as fast as possible.
•Assist service technicians in determining parts & accessories requirements for individual jobs.
•Recommend related Parts and Accessories, which may be required for a job.
•Supply cost of parts information on repair orders.
•Update inventory control system and parts catalogue.
•Notify service personnel when special parts or back-ordered parts are received.
•Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
2)Customer Service
•Provide excellence customer service to all of the dealership’s customers.
•Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
•Greet customers immediately, in a courteous and friendly manner.
•Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
•Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
•Handle telephone transactions quickly, and courteously.
•Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
•Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
•Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
•Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3)Clean & Efficient Parts & Accessories Environment
•Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
•Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
•Ensure merchandise displays are stocked, clean, and appealing to customers.
•Maintain updated customer mailing lists.
•Become familiar and efficient with all phases of the computer system required for P&A management.
4) Other Duties
•As assigned.

Supervisory Responsibilities

•No Supervisory Responsibilities

Commitments

•Treat all employees and customers fairly, courteously, and with dignity.
•Be prompt and available for flexible scheduling.
•Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
•Demonstrate a professional approach to customer service.
•Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

•Must have ability to get along with a broad customer base.
•Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
•Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
•Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
•Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.


Physical Demands

•The noise level in the work environment is occasionally loud.
•Occasionally required to bend, stoop, crouch, reach, and lift _____ lb. of material.

Working Conditions

•Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
•Occasionally, exposed to exhaust fumes or other airborne particles.


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