Toledo Harley-Davidson®
7960 Central Ave, Toledo, OH 43617
Map & Hours (419)843-7892
(419)843-7892
Careers

Careers

Join our team!

We are looking for enthusiastic people with a positive outlook to add to our family.  Take a look and see if you fit in…

Current Vacancies

JOB DESCRIPTION

Established Northwest Ohio Harley-Davidson® dealership is seeking a full time and part time Motorclothes Associates to be part of a growing Motorclothes department team. Candidates must have current or previous clothing sales experience with a high level of quality customer service.

Summary Description:

Set up and maintain an appealing retail environment and assist customers with their shopping and purchase of clothing and other Harley-Davidson riding gear.

Major Responsibilities

  • Provide a fun, full-service shopping experience to our customers
  • Meet and exceed sales goals and standards of performance
  • Educate our customers on current fashion trends and new Harley-Davidson styles
  • Assist with answering the phones ensuring courtesy and timely follow up
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
  • Maintain clean and current displays of merchandise that are appealing to customers.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
  • Make outbound phone calls inviting our customers to our events or promoting product.

Requirements

  • Passion for people and Harley-Davidson brand
  • Experience in merchandising and retail sales or demonstrated ability to learn sales process
  • Ability to work with customers; identify their needs and recommend products
  • Ability to engage anyone and build lasting relationships
  • Friendly, outgoing personality with a positive attitude; must understand fashion
  • Ability to stand on your feet

Compensation and Benefits:

We offer competitive base pay and performance driven incentive, employee retail discount.

Work Schedule:

  • Part-time or Full-time (2 positions available)
  • Schedule includes afternoons, nights and weekends

Job Types: Full-time, Part-time

Summary Description

Provide   prompt, dependable, high quality, vehicle sales to customers by using current   proactive feature benefit sales techniques.


Major Duties and Responsibilities

1)
Sales Department Managers


  • Attain new and used sales quotas as agreed upon with the sales manager.
  • Use floor time effectively to meet customer needs and solicit sales of all products.
  • Present the features of all products to customers along with their benefits.
  • Show each customer advantages of products over competing brands.
  • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
  • Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service 
  • Maintain profit margin objective for all vehicle sales.
  • Follow procedures to ensure timely and proper completion of all paperwork.
  • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
  • Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
2)
Customer Service


  • Follow the C.U.S.T.O.M. sales process.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Ensure customers are properly qualified for needs, wants, and ability to buy.
  • Practice a feature / benefit selling methodology so that all customers receive   consistent treatment when doing business.
  • Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
  • Conduct a road test, and pre-delivery inspection prior to delivery to customer.
  • Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.
  • Contact   customers using mailing lists, tickler files and personal follow-up to   encourage additional sales and ensure customer satisfaction.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
  • Attend training sessions to keep current with sales techniques and sales department issues.
Cultivate prospects (e.g.,   showroom customer follow-up, phone-in inquiries, past owners, etc.).
3)
Other Duties


  • As   assigned


Supervisory Responsibilities

  • No Supervisory Responsibilities


Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all sales personnel by maintaining   positive relationships with customers, employees GM and owner(s).
  • Remain current with all Sales department training available by reviewing ProSell   & P.A.C.E. tapes and attending seminars, workshops, and other related   training programs assigned by the Sales Manager.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales quotas on a regular basis.
  • Continually learn more about the products and services you sell.Stay current on motorcycle trends and   selling features.


Qualifications & Job Requirements

  • Must have the ability to get along with a broad customer base. 
  • High energy level.
  • Excellence communication skills and demonstrated “closing skills”.
  • Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Must be able to work effectively with all areas of the dealership to maximize both the buying   experience for the customer and the profitability of the dealership. 





Physical Demands

  • The noise level in the work environment is occasionally loud. 
  • Occasionally requires the ability to balance and push a motorcycle. 
  • Spend the majority of the day on your feet. 


Working Conditions 

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or   other toxic materials commonly found in a motor vehicle service department. 
  • Occasionally, exposed to exhaust fumes or other airborne particles. 
Toledo Harley-Davidson is an equal opportunity employer.

Shop Helper/Service Porter

Department: Service Department

Supervisor: Service Manager


Summary Description

Provides assistance to all employees of the service department


Key Result Areas

Helping Service Personnel

Customer Service


Major Duties and Responsibilities

  1. Helping Service Personnel
    1. Ability to accept and follow directions
    2. Help Service Department employees to run an efficient and customer-oriented department.
    3. Wash Motorcycles.Ensure they are cleaner than when customer dropped them off.
    4. Assist Technicians with keeping the service department clean and organized.
    5. Assist with new motorcycle un-crating and set-up.
    6. Maintain and periodically check inventory of charged motorcycle batteries.
    7. Deliver service bikes as needed.
    8. Re-fill stock of oil, electrolyte materials, or other supplies, as needed.
    9. Assist technicians or other dealership personnel, when asked.
  2. Customer Service
    1. Greet external customers immediately, in a courteous and friendly manner.
    2. Handle requests quickly, and courteously.
  3. Other Duties
    1. As assigned


Supervisory Responsibilities

No Supervisory Responsibilities


Commitments

Follow directions

Ask questions when in doubt.


Qualifications & Job Requirements

Ability to accept and follow directions.

Demonstrated willingness to work flexible hours.


Physical Demands

The noise level in the work environment is usually loud.

Requires the use of both hands

Frequently requires to bend, stoop, crouch, reach, handle tools, and lift material.

Occasionally requires the ability to balance and push a motorcycle.


Working Conditions

Frequently works near moving mechanical parts.

Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

Occasionally, exposed to exhaust fumes or other airborne particles.



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