Toledo Harley-Davidson®
7960 Central Ave, Toledo, OH 43617

(419)843-7892
Careers

Careers

Join our team!

We are looking for enthusiastic people with a positive outlook to add to our family.  Take a look and see if you fit in…

Current Vacancies

JOB DESCRIPTION

Established Northwest Ohio Harley-Davidson® dealership is seeking a full time and part time Motorclothes Associates to be part of a growing Motorclothes department team. Candidates must have current or previous clothing sales experience with a high level of quality customer service.

Summary Description:

Set up and maintain an appealing retail environment and assist customers with their shopping and purchase of clothing and other Harley-Davidson riding gear.

Major Responsibilities

  • Provide a fun, full-service shopping experience to our customers
  • Meet and exceed sales goals and standards of performance
  • Educate our customers on current fashion trends and new Harley-Davidson styles
  • Assist with answering the phones ensuring courtesy and timely follow up
  • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
  • Maintain clean and current displays of merchandise that are appealing to customers.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
  • Make outbound phone calls inviting our customers to our events or promoting product.

Requirements

  • Passion for people and Harley-Davidson brand
  • Experience in merchandising and retail sales or demonstrated ability to learn sales process
  • Ability to work with customers; identify their needs and recommend products
  • Ability to engage anyone and build lasting relationships
  • Friendly, outgoing personality with a positive attitude; must understand fashion
  • Ability to stand on your feet

Compensation and Benefits:

We offer competitive base pay and performance driven incentive, employee retail discount.

Work Schedule:

  • Part-time or Full-time (2 positions available)
  • Schedule includes afternoons, nights and weekends

Job Types: Full-time, Part-time

Summary Description

Provide   prompt, dependable, high quality, vehicle sales to customers by using current   proactive feature benefit sales techniques.


Major Duties and Responsibilities

1)
Sales Department Managers


  • Attain new and used sales quotas as agreed upon with the sales manager.
  • Use floor time effectively to meet customer needs and solicit sales of all products.
  • Present the features of all products to customers along with their benefits.
  • Show each customer advantages of products over competing brands.
  • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
  • Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service 
  • Maintain profit margin objective for all vehicle sales.
  • Follow procedures to ensure timely and proper completion of all paperwork.
  • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
  • Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
2)
Customer Service


  • Follow the C.U.S.T.O.M. sales process.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Ensure customers are properly qualified for needs, wants, and ability to buy.
  • Practice a feature / benefit selling methodology so that all customers receive   consistent treatment when doing business.
  • Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
  • Conduct a road test, and pre-delivery inspection prior to delivery to customer.
  • Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.
  • Contact   customers using mailing lists, tickler files and personal follow-up to   encourage additional sales and ensure customer satisfaction.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
  • Attend training sessions to keep current with sales techniques and sales department issues.
Cultivate prospects (e.g.,   showroom customer follow-up, phone-in inquiries, past owners, etc.).
3)
Other Duties


  • As   assigned


Supervisory Responsibilities

  • No Supervisory Responsibilities


Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all sales personnel by maintaining   positive relationships with customers, employees GM and owner(s).
  • Remain current with all Sales department training available by reviewing ProSell   & P.A.C.E. tapes and attending seminars, workshops, and other related   training programs assigned by the Sales Manager.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales quotas on a regular basis.
  • Continually learn more about the products and services you sell.Stay current on motorcycle trends and   selling features.


Qualifications & Job Requirements

  • Must have the ability to get along with a broad customer base. 
  • High energy level.
  • Excellence communication skills and demonstrated “closing skills”.
  • Knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Must be able to work effectively with all areas of the dealership to maximize both the buying   experience for the customer and the profitability of the dealership. 





Physical Demands

  • The noise level in the work environment is occasionally loud. 
  • Occasionally requires the ability to balance and push a motorcycle. 
  • Spend the majority of the day on your feet. 


Working Conditions 

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or   other toxic materials commonly found in a motor vehicle service department. 
  • Occasionally, exposed to exhaust fumes or other airborne particles. 
Toledo Harley-Davidson is an equal opportunity employer.

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